At Code Claw, we are committed to providing genuine and reliable IT hardware, computer components, networking equipment, peripherals, and accessories.
If you experience an issue with your purchase, please refer to the following Refund & Return Policy.
1. Return Eligibility
Customers may submit a return request within 7 days from the date of receiving the product.
To qualify for a return, the product must:
- Be unused and in its original condition;
- Be returned with the original packaging, accessories, manuals, warranty cards, and other supplied items;
- Include a valid receipt, invoice, or proof of purchase; and
- Not show signs of physical damage, misuse, modification, improper installation, or tampering.
All return requests are subject to inspection and approval by Code Claw.
2. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from your order, please contact us within 7 days of receiving the product.
You may be required to provide photos or videos showing:
- The product received;
- The product packaging;
- Serial number, where applicable; and
- The defect or damage.
Upon verification, Code Claw may offer a replacement, exchange, or refund, depending on product availability and the circumstances of the claim.
3. Dead on Arrival (DOA)
Products that are found to be defective upon first use may be subject to inspection and testing by Code Claw, the distributor, manufacturer, or authorised service centre.
Where the product is confirmed to be defective, a replacement or other appropriate remedy may be provided in accordance with the applicable warranty terms and Malaysian law.
4. Non-Returnable Products
Returns or refunds will generally not be accepted for:
- Products damaged due to misuse, negligence, accidents, incorrect installation, overclocking, modification, or unauthorised repair;
- Products with missing or damaged serial numbers, warranty labels, security seals, or packaging;
- Consumable products that have been opened or used;
- Software, digital licences, activation keys, or downloadable products once activated or redeemed;
- Custom-built, specially ordered, or customised products, except where defective or otherwise required by applicable law;
- Clearance or final-sale products where clearly stated at the time of purchase; or
- Products returned without valid proof of purchase.
This policy does not exclude any rights or remedies that cannot lawfully be excluded under applicable Malaysian law.
5. Compatibility & Change of Mind
Customers are encouraged to verify product specifications and compatibility before placing an order.
Returns due to:
- Change of mind;
- Incorrect product selection;
- Hardware incompatibility; or
- Products no longer being required
are subject to approval by Code Claw.
Where such a return is approved, the product must remain unused and in its original condition and packaging.
Return delivery costs may be borne by the customer.
6. Warranty Claims
Certain products sold by Code Claw are covered by warranties provided by their respective manufacturers, distributors, or brand owners.
Warranty periods and coverage may differ depending on the product and manufacturer.
Customers should retain their original invoice or proof of purchase for all warranty claims.
Code Claw may assist customers with the warranty claim process where reasonably possible. However, warranty approval, repair, replacement, and processing times may be subject to the relevant manufacturer, distributor, or authorised service centre.
7. Refund Process
Once a returned product has been received and inspected, we will notify you of the outcome of your request.
If a refund is approved, the refund will generally be processed through the original payment method or another method agreed upon by Code Claw and the customer.
Processing times may vary depending on the customer's bank, card issuer, payment gateway, or payment provider.
Original delivery charges are generally non-refundable unless the return is due to an incorrect, damaged, or eligible defective product supplied by Code Claw.
8. Return Delivery
Customers must contact Code Claw before returning any product.
Products returned without prior notification or approval may not be accepted.
Customers are responsible for ensuring that returned products are securely packaged to prevent damage during transportation.
Where the return is due to change of mind, compatibility issues, or incorrect selection by the customer, return delivery costs may be borne by the customer.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests are subject to approval and may not be possible once an order has been processed, packed, dispatched, specially ordered, or prepared according to the customer's requirements.
Where an order has already been dispatched, the applicable return procedure will apply.
10. Contact Us
For return, refund, replacement, or warranty enquiries, please contact:
CODE CLAW SDN. BHD.(202601019052 / 1681149-V)Email: code_claw@outlook.comAddress:Level 23-1, Premier Suite,One Mont Kiara, No. 1, Jalan Kiara,Mont Kiara, 50480 Kuala Lumpur,W.P. Kuala Lumpur, Malaysia.When submitting a return or warranty request, please provide your order number, proof of purchase, reason for the request, and relevant photos or videos, where applicable.
11. Policy Updates
Code Claw reserves the right to update or amend this Refund & Return Policy from time to time.
Any changes will be published on our website. This policy shall be interpreted in accordance with the applicable laws of Malaysia.